|Terms and Conditions
Please see below for:
If you are ordering outside of the UK please also refer to section 7 for any amendments.
1. Orders & Pricing (Within the UK)
Members of the Public:
Orders made by an individual will only be processed upon receipt of full payment via Paypal.
You must ensure the accuracy of any order submitted. We will process and deliver upon the order as received.
If any ordered items are ‘out of stock’ We will contact You using the details provided with Your order to suggest a revised despatch date. If this is not acceptable to You, We shall refund in full any payment made in respect of the ‘out of stock’ Goods ordered.
Orders for and to be sent to a school can be paid by invoice. For invoicing please complete your order/purchase number. Most schools place orders using an order number raised by their finance office. Please ensure the school’s order number is completed on the order form. We will post the invoice to the school finance office when Your order is despatched.
2. Payments (Within the UK)
Pay online using our secure PayPal® account at the time of ordering. Use your PayPal® account or use the PayPal® gateway to use your credit or debit cards.
We will not charge credit card fees on any order below £300 but request orders above this value are paid for using BACS or Cheque. Credit card fees for orders above £300 are charged at 3.5% and will be invoiced separately. We will inform you if this affects your order and will discuss options before charges are made.
VAT is shown separately and included within the total cost of your order prior to confirmation. Delivery Charges are automatically added to your order total based on size and weight of products ordered – it is the easiest and most cost effective way for you!
Schools may choose to pay on invoice, by supplying a school delivery address and purchase/order number. Payment is due within 30 days of the invoice date. If You fail to make full payment within 30 days of the invoice date, We shall be entitled to charge interest calculated on a daily basis at the rate of 5% per annum above the official dealing rate of the Bank of England (base rate) on the outstanding amounts.
3. Delivery & Charges (Within the UK)
Delivery charges are detailed in Sterling before your order is confirmed.
Postal charges are based on the total weight of the order placed - not per item. This helps you to save money as we do not build in postal prices to the cost of our products. It also means you can order more items within the same postal weight band and still only pay the same amount.
Standard post charges are based on the charges from various couriers, including 2nd Class Royal Mail.
Express post charges are based on the charges from various couriers, including 1st Class Royal Mail.
IMPORTANT NOTE: In the unfortunate (and rare) circumstance of a lost or damaged delivery, we will help you to pursue a refund from the postal service involved - by providing evidence of the postage made. However, we assume no responsibility for losses or damages incurred during the postal service.
Tracked deliveries incur additional charges to standard and express services because they allow us to include insurance of your products ordered - through the postal service used. Should your product(s) get lost or damaged in transit we will process the claim and either refund you or send a replacement - but we may need a testimony from you to qualify the claim. The claim value cannot exceed the price paid on your order.
The Goods will be delivered to the address supplied by You on the order form.
Although we aim to dispatch Goods within 5 working days of accepting an order, please allow up to 28 days for delivery. You accept there will be no claim against Us for failure to deliver goods by any specified date and that late delivery will not provide grounds for cancellation of any order.
You must notify Us of any special delivery requirements at the time of placing an order. We reserve the right to recover delivery costs incurred due to Your failure to accept delivery or to have given adequate delivery instructions.
4. Claims and Returns
We regret that We are unable to offer refunds for software and photocopiable books ordered. Damaged goods will be exchanged for identical goods as described below.
Due to continuous product development, the goods supplied to you may differ slightly from those described or illustrated. We warrant that goods will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). Under no circumstances whatsoever shall Our liability to the You exceed the invoice price of the particular goods being subject of the claim.
We check orders thoroughly, prior to despatch. However, if errors occur please report them to Us immediately by telephone or email.
Claims for missing goods, shipping damages or losses must be made in writing or by email within 7 days of receipt. We will explain the action required.
To return a product:
Contact Us by telephone or email within 7 days of the date of delivery.
Returns will only be accepted if You have received prior authorisation from Us. Credit for returned goods can only be given, or exchanges made if the returned good are in the original undamaged packaging and are in saleable condition.
Please note that returns are entirely Your responsibility. We strongly recommend that You post returns insured against loss. We cannot be held responsible for returned goods that are damaged en route, or that do not arrive.
Postage will only be refunded in the case of damaged or faulty Goods as reported.
5. Resale of Goods
You agree not to offer ordered Goods for resale either within or outside the United Kingdom unless permission is given in writing by Us. You shall indemnify Us in full for all losses, damages, costs and expenses which We may suffer or incur if You breach this term.
We reserve the right to vary these terms at any time but, in respect of any ordered goods, the terms which apply shall be those which You accepted when placing Your order.
We reserve the right to refuse and refund sales on products found within the Schools Only section if we are not satisfied that they have been purchased for educational purposes within an educational institute.
7. International Orders (Outside the UK)
We try to make international purchase as easy as possible. Additional or alternative terms and conditions that apply to You are listed below.
Orders & Pricing:
All orders for delivery outside of the United Kingdom, require Us to provide a quote for the total cost to You.
Please request a quote by email in the first instance, either online by selecting our 'International’ payments facility or by emailing Us directly. We will provide a personalised quote in response based on current Exchange Rate modifiers and amended VAT (Tax) and delivery charges specific to Your order.
We will only accept and despatch an order upon the receipt and clearance of a payment in Pounds Sterling for the full amount owed, as detailed in the quote provided (described above).
Payments should not be made using the online PayPal system unless an official quote has been obtained via email from Us.
We will be free to charge You for any bank charges incurred should the procedure above not be adhered to.
All other terms and conditions apply.